Support

How do I get my memories out?

Profile → Export my data. You get a file containing every day, moment, tag and goal on your account, plus links to your media. Nothing is locked in.

How do I delete my account?

Profile → Delete my account. It permanently removes your account and everything in it — moments, days, goals, spaces you own and all uploaded media. It cannot be undone.

Who can see what I keep?

Only you, unless you deliberately add a moment to a Shared Space. There are no likes, comments, followers or public profiles. See the privacy page for the details.

I'm not getting my daily reminder.

Reminders only arrive on days you haven't already kept something. Check Profile → Reminders for the time and timezone, and look in your spam folder for the first one. If it's still missing, email us and we'll look at the send log for your address.

Something didn't upload.

Captures are saved on your device first and sync when you're back online, so nothing is lost if a photo stalls. Reopen the app on a good connection and give it a moment. If a specific file keeps failing, tell us the file type and roughly how large it is.

I signed in and my archive looks empty.

Almost always a second account — most often one made with Google and one with an email and password using the same address. Sign out and sign back in with the method you first used. We can confirm which addresses exist for you if you ask.

Reporting a security issue

Please write to support@intouch.app with the words "security" in the subject line and give us a chance to fix it before sharing it publicly.